SHIPPING & RETURNS

Usually it will take up to 1-3 business days.

We currently do not offer international shipping.

We’re unable to make any changes to your order once you’ve hit the ‘place order’ button.

*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.

In the unlikely event that you've received an incorrect item, are missing an item from your order, or an item is damaged in any way. Please get in touch with the support team.

ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

30-DAY RETURNS

• We have a 30-day return window for all items.(excluding items discounted 30% or more). This return window begins once your package has been delivered to you.

RETURNING STANDARDS

Exchanges can only be requested for the same item in alternate sizes. If your exchange cannot be completed due to unavailable stock or a different item is requested, a refund will be issued.

Items must be unwashed

Items covered in animal/human hair are subject to denial

Items covered in glitter, powder, skin cells, or other matter are subject to denial

Items with strong odors or smells like smoke, cologne, detergent, scented sprays, body odor, etc., will not be accepted.

Items with markings or other stains (such as deodorant) will not be accepted.

Please ensure these Alphalete and sizing tags are attached, or your return will be subject to denial.

We do not cover the cost of return shipping

If you are returning your order, please note that the original shipping costs will not be refunded.

If your return is denied, we will notify you via email. Your order will then be reshipped to you within 4-7 business days.